Refund policy
Returns
We want you to absolutely love your purchase. If you are not in love with it please contact us at joyfulblissboutique@gmail.com within 14 days of receipt to arrange for a replacement or refund. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Custom or Personalized items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at joyfulblissboutique@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items including clearance items cannot be refunded. Anything discounted more than 35% is non-refundable.
Non-returnable items:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned and postmarked more than 30 days after purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Because we are a small family owned business and our inventory is low, we are unable to exchange items unless they are defective or damaged. Send us an email with a picture of the defective item to joyfulblissboutique@gmail.com and send your item to: Joyful Bliss Boutique LLC, 315 W SHILOH DR, LEWISTON ID 83501, United States.
If you need a different size, you can return the item for a refund or a store credit, and (if the item is still available) purchase the size you need.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Joyful Bliss Boutique LLC, 315 W SHILOH DR, LEWISTON ID 83501, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lost or Stolen Packages
Ownership of packages shipped via USPS transfers to the buyer once shipped. We are not responsible for lost, held or damaged packages. We are not responsible for missed delivery errors via carrier, or incorrect shipping information. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.